Data Deletion

This page explains how to have Sell For Me (Sell For Me) delete your data, what is deleted, and how long it takes. It covers data we receive from Facebook and Instagram (Meta), from Google, and everything else. Our Privacy Policy has the full details.

If you connected Facebook or Instagram Lead Ads to Sell For Me

When a business connects its Facebook Pages, we store: an access token for the person who connected them, access tokens for their Pages, the Pages' names, the lead forms' names, questions and consent wording, and a one-way hash of that person's Facebook user ID. You can have all of it deleted in any of these ways:

• In Sell For Me: Settings > Integrations > Facebook & Instagram ads > Disconnect. The connection, its tokens and the page and form details are deleted at once.
• In Facebook: go to Settings & privacy > Settings > Apps and Websites, find Sell For Me, choose Remove, and ask for the data the app received to be deleted. Facebook sends us your request, we delete every connection you made automatically (usually within minutes), and Facebook shows you a confirmation code. You can check it on our status page.
• By email: write to privacy@sellforme.ai from the email address on the Sell For Me account, or tell us the Facebook Page name, and we'll delete it.

Leads that your forms already delivered to your business stay in your account, because they're your business's customer records. To have them deleted, email support@sellforme.ai; our support team deletes them within 30 days.

If you filled in a business's Facebook or Instagram lead form

Your answers (such as your name, phone number and email address) went to the business that ran the ad, which uses Sell For Me to reply. To have them deleted:

• Ask the AI salesperson. Where the business has the AI's memory of its customers turned on, say or text "delete my information" or "forget me". Within minutes it erases what it remembers about you (its memory, the insights from your conversations and your customer record) and keeps only a one-way hash of your number or email so nothing is rebuilt. Your calls, recordings and lead record aren't deleted this way: ask the business or us (below). Replying STOP to a text, or saying "stop calling" or pressing 9 on a call (when the call offers it), stops both calls and texts from that business, unless you say you only want one of them to stop. Opt-outs on numbers Sell For Me provides take effect immediately; on a business's GoHighLevel number they reach GoHighLevel within minutes.
• Ask the business that contacted you; it can have us delete your lead record, calls and recordings.
• Ask us: email privacy@sellforme.ai with the phone number or email address the business contacted, and the business's name if you know it. We'll confirm the number or email is yours, delete your information or have the business delete it, and confirm to you when it's done.

If you connected Google Calendar

Disconnect it in Settings > Integrations: the stored tokens and the list of your calendars are deleted at once. You can also remove Sell For Me at myaccount.google.com/permissions. Appointments we booked stay on your calendar until you delete them there.

Everything else

To close your Sell For Me account and delete all its data, the business owner emails support@sellforme.ai from the account's email address; our support team does it within 30 days. Anyone else can email privacy@sellforme.ai about any data we may have about them.

What we keep

We keep the minimum we must, even after a deletion request: a record that a number or email opted out or asked to be forgotten (so it's never contacted or rebuilt again), consent records the law requires the business to keep, billing and tax records, and logs needed to prevent abuse. Copies in our backups are overwritten on our providers' normal backup cycle.

How long it takes

Disconnecting in Sell For Me, and requests from Facebook, are processed automatically, usually within minutes. Requests by email are carried out by our support team within 30 days; we'll tell you if we need to verify who you are first. We'll confirm when your data has been deleted.

If Facebook gave you a confirmation code, check it below or open the link Facebook showed you.